FAQ
From our pet policy to lost and found, you can find our frequently asked questions here.
Q: How far is the airport from the Kentucky Exposition Center and what type of transportation is available?
A: The Louisville International Airport is located across from KEC (approximately 1 mile). Taxis are available at the airport. Louisville also has Lyft and Uber services available.
Q: How far from KEC is an interstate highway?
A: The Kentucky Exposition Center is located at the junction of Interstate 65 and Interstate 264, making it easily accessible for drivers coming from any direction.
Q: What is the seating capacity for conventions, concerts or assemblies?
A: Depending on the setup, Freedom Hall and Broadbent Arena can hold between 6,600 and 19,169.
Q: Is catering available?
A: Yes, catering is available. Contact Levy Restaurants for your food and beverage needs by calling (502) 614-6705.
Q: I'm interested in holding an event in Louisville, who do I contact?
A: Contact the Sales department at (502) 367-5150. For additional contact information click here.
Q: What is your animal policy?
A: Service animals are allowed. Pets are required to be on a leash.
Q: Can I tour the facility before I plan my event?
A: Absolutely! Please contact us to schedule a visit.
Q: How many meeting rooms does the Kentucky Exposition Center have?
A: The Kentucky Exposition Center has 54 flexible meeting rooms ranging in size from 590 square feet to a maximum of 25,000 square feet.
Q: Where can I find parking for those with disabilities?
A: Handicap parking is available throughout our facility parking lots. Additional handicap spaces are added for certain events.
Q: Where do I purchase tickets?
A: For Ticketmaster events, tickets to any event at the Kentucky Exposition Center may be purchased at these locations without additional convenience fees.
Q: What are the Box Office hours?
A: Monday through Friday 9:00 a.m. to 4:00 p.m.
Q: What is the Administrative Office address and hours?
A: The address is 937 Phillips Lane, Louisville, KY 40209. Our hours of operation are Monday through Friday 8:00 a.m. to 5:00 p.m.
Q: Where can I locate lost and found items?
A: Dropped off items will be available in the Security Office, located between Freedom Hall and North Wing Lobby. Visit the Lost and Found page to locate your item.
Q: How can I receive updates and reminders about upcoming events?
A: You can join the free Kentucky Future Events Club and receive E-mail notifications for select upcoming ticketed events at Freedom Hall, Broadbent Arena and Cardinal Stadium which may include concerts, special events, family and specialty shows.
Q: What is your smoking policy?
A: Smoking is prohibited indoors. However, smoking may be permitted outdoors at select locations. Re-entry is not permitted.
Q: If I leave a ticketed event, can I re-enter?
A: Re-entry requires another admission ticket. If a person leaves the property or ticketed space, they will be required to pay appropriate entry costs again.